Return & Refund Policy

Effective Date: July 29, 2026

1. Introduction

At Pincore LLC, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, cancellations, and service adjustments may be requested for products or services purchased through our website.

By purchasing products or services from Pincore LLC, you acknowledge that you have read, understood, and agree to this Return & Refund Policy together with our Terms & Conditions and Privacy Policy.

This policy applies to all purchases made directly through our website unless a separate written agreement specifically provides otherwise.

2. Return Eligibility

To be eligible for a return or refund, your request must meet the requirements described in this policy. Returned products must generally be:

• Purchased directly from Pincore LLC.
• Returned within the applicable return period.
• Unused, undamaged, and in substantially the same condition as received.
• Returned with original packaging, accessories, manuals, and included components where applicable.
• Accompanied by proof of purchase, order confirmation, or receipt.

We reserve the right to inspect returned items before approving any refund, replacement, or exchange request.

3. Return Window

Unless otherwise stated on the product or service page, eligible return requests must be submitted within 30 calendar days from the date of delivery for physical products.

Requests submitted after the applicable return period may not qualify for a refund, replacement, or exchange unless required by applicable law.

Certain products, promotional items, customized products, software, digital goods, subscriptions, and professional services may have different return periods or may not be eligible for return at all.

4. Non-Returnable Items

Except where prohibited by law, the following items and services are generally non-returnable and non-refundable:

• Custom-developed software or applications.
• Website design or development services that have already commenced or been completed.
• Digital downloads and electronically delivered products.
• Subscription services after the applicable billing period has begun.
• Consulting or professional services already performed.
• Products intentionally damaged or altered by the customer.
• Products returned without proof of purchase.
• Items marked as "Final Sale," "Clearance," or "Non-Returnable."
• Gift cards, promotional credits, and similar prepaid products, unless otherwise required by law.

Requests that do not satisfy the eligibility requirements described in this policy may be denied at our sole discretion, subject to applicable consumer protection laws.

Nothing in this policy limits any rights you may have under applicable federal or state consumer protection laws.

5. Refund Process

Once we receive and inspect your returned product or review your refund request, we will notify you regarding the approval or denial of your request. Refund eligibility is determined based on the condition of the returned item, the nature of the product or service, and compliance with this Return & Refund Policy.

If your refund request is approved, the refund will generally be issued using the original payment method used for the purchase unless otherwise required by law or agreed upon by both parties.

Refunds may include the purchase price of the eligible product or service but generally do not include shipping charges, handling fees, taxes, or other non-refundable charges unless required by applicable law.

We reserve the right to refuse refunds for products or services that do not meet the eligibility requirements outlined in this policy.

6. Order Cancellations

Orders may be canceled before processing or before work on a service has commenced by contacting our customer support team as soon as possible.

Once an order has been processed, shipped, delivered, or a service has begun, cancellation requests may not be possible or may be subject to reasonable cancellation fees, administrative charges, or deductions for work already completed.

Custom orders, personalized products, software development projects, consulting engagements, and digital services may not be canceled once work has commenced unless otherwise agreed in writing.

We reserve the right to cancel any order due to pricing errors, suspected fraud, payment verification issues, inventory limitations, legal requirements, or circumstances beyond our reasonable control. In such cases, any eligible payment received will be refunded in accordance with this policy.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during shipping, defective, incomplete, or different from what you ordered, please notify us as soon as reasonably possible after delivery.

To assist us in reviewing your request, we may ask you to provide:

• Your order number or proof of purchase.
• A description of the issue.
• Photographs of the damaged or incorrect item.
• Any additional information reasonably required to investigate the claim.

After reviewing your request, we may, at our discretion and where appropriate:

• Replace the product.
• Repair the product where applicable.
• Provide a refund.
• Offer another reasonable resolution permitted by law.

Failure to report shipping damage or incorrect items within a reasonable period after delivery may affect our ability to investigate or resolve the issue.

8. Chargebacks and Payment Disputes

If you experience an issue with your purchase, we encourage you to contact Pincore LLC directly before initiating a chargeback or payment dispute with your financial institution or payment provider.

We are committed to resolving customer concerns fairly and efficiently whenever possible. Initiating an unnecessary or fraudulent chargeback after receiving products or services may delay resolution and may result in additional administrative review.

We reserve the right to provide transaction records, communications, shipping confirmations, service records, and other relevant documentation to payment processors or financial institutions in response to any payment dispute or chargeback investigation.

Nothing in this section limits your rights under applicable consumer protection laws or the rules of your payment provider.

9. Exchanges

Eligible products may be exchanged, subject to availability, when returned in accordance with this Return & Refund Policy.

Exchanges are generally limited to the same product or an equivalent replacement unless otherwise approved by Pincore LLC.

If the requested replacement product is unavailable, we may, at our discretion, offer a comparable product, store credit where permitted, or an eligible refund in accordance with this policy.

Exchange requests remain subject to product availability, inspection, and compliance with all applicable eligibility requirements described in this Return & Refund Policy.

10. Return Shipping Costs

Unless otherwise required by applicable law or expressly agreed by Pincore LLC, customers are responsible for the cost of returning eligible products.

If a return is approved due to an error on our part, including the shipment of an incorrect, defective, or damaged product, Pincore LLC may, at its discretion, provide a prepaid return shipping label or reimburse reasonable return shipping costs.

We recommend using a shipping service that provides tracking and insurance for returned items. Pincore LLC is not responsible for returned packages that are lost, stolen, or damaged during transit before they are received by us.

Any shipping or handling charges paid at the time of the original purchase are generally non-refundable unless otherwise required by applicable law.

11. Refund Processing Time

Once your refund has been approved, we will initiate the refund to your original payment method as soon as reasonably practicable.

Financial institutions and payment providers generally require 5–10 business days to process and post refunds, although processing times may vary depending on your bank, credit card issuer, or payment provider.

If you have not received your refund after the applicable processing period, we recommend first contacting your financial institution before reaching out to our customer support team.

We are not responsible for delays caused by banks, payment processors, credit card issuers, or other third-party financial institutions.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Pincore LLC shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from or relating to any return, refund, exchange, cancellation request, delayed shipment, or payment processing.

Our total liability relating to any product or service shall not exceed the amount actually paid by the customer for the specific product or service giving rise to the claim, except where a greater amount is required by applicable law.

Nothing in this policy excludes or limits any rights that cannot be excluded or limited under applicable federal, state, or local law.

13. Changes to This Return & Refund Policy

Pincore LLC reserves the right to update, revise, or modify this Return & Refund Policy at any time to reflect changes in our business practices, legal obligations, or operational requirements.

Any updates will be posted on this page together with a revised Effective Date. Continued use of our website or services after such updates constitutes your acceptance of the revised policy.

We encourage customers to review this policy periodically to stay informed of any changes.

14. Contact Information

If you have any questions regarding this Return & Refund Policy or wish to request a return, refund, cancellation, or exchange, please contact us using the information below:

This Return & Refund Policy is intended to provide transparency regarding our return and refund procedures and should be read together with our Terms & Conditions and Privacy Policy.

Thank you for choosing Pincore LLC.